Create Postmortem Archive Dialog Box
In this dialog box you can create an archive containing information on the selected jobs that can be sent to technical support for analysis of problems with the jobs. One archive is created for each job. The archive is created by running the postmortem utility, which is described in The postmortem Utility. Each archive is written to the current directory on Linux, and to the Desktop on Windows, and is named jobid-archive.zip, where jobid is the job ID of the job.
The archive contains the current environment, a list of installed Schrödinger software packages, the schrodinger.hosts file, the queue support scripts, the license file, and information such as input and output for the selected jobs. If you select the Include structures option, the structure files for the job, both input and output, are included in the archive. If any of this information is confidential, you can run the postmortem utility from the command line on Linux or Mac, or from a Schrodinger Command Prompt on Windows, and use the options to control the content.
When you have created the archive, a list of archives is displayed in a message box, with instructions on sending the archive to technical support (help@schrodinger.com).
- Features
- Additional Resources
Create Postmortem Archive Dialog Box Features
- Exclude structures option
- Hide directory names when reporting files option
- Send to Schrodinger Technical Support option
- Create button
- Exclude structures option
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Exclude the structure files that were used by or generated by the job in the archive. If the structures are confidential you should select this option. If not, you should clear this option, as including the structure files is usually helpful to technical support.
- Hide directory names when reporting files option
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Alter path names in any files that are included in the report so that they are not recognizable. This allows you to obscure any confidential information in the path names. You can clear this option if the path names are not confidential.
- Send to Schrodinger Technical Support option
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Send the postmortem to Schrödinger Technical Support. After the postmortem run finishes, the Contact Technical Support panel opens, where you can provide all the details needed for a support ticket.
- Create button
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Click this button to create the archives.